Social assistance
Submit a public-service complaint through SP4N-LAPOR!
Prepare a clear SP4N-LAPOR! complaint with relevant evidence, understand Anonim and Rahasia, and track the official response without exposing personal data.
English edition. Official forms and source documents may be in Indonesian.
SP4N-LAPOR! receives public-service complaints, suggestions and information requests. Describe the event clearly, choose the responsible agency, attach relevant evidence and monitor responses. Anonim and Rahasia protect different parts of the report.
See 3 official references ↓Open the official service ↗www.lapor.go.id
Guide contents
What to prepare
- A short timeline with dates and locations.
- The agency or service unit involved.
- An application reference where relevant.
- Evidence with unnecessary personal information removed.
Steps you can follow
Sign in to LAPOR!
Open lapor.go.id and follow the account instructions.
Choose the report type
Select the kind of report and intended agency.
Describe what happened
Give a factual timeline and explain the resolution you are seeking.
Review the evidence
Attach only what is necessary and check personal details.
Submit and keep the reference
Choose Anonim/Rahasia as appropriate and save the report number.
Follow up
Respond to clarification requests and review the action taken.
Costs and timing
Connection or communication charges depend on your provider. Paying an intermediary does not guarantee a particular outcome.
Check current requirements, availability and charges through the official reference ↗ before paying or travelling.
Write a report that can be investigated
Start with the service, office and date. Explain what the published service information led you to expect, what happened and what you already tried. Finish with a specific request, such as an explanation of case progress or clarification of a fee.
Separate direct experience from assumptions. If the cause of a delay is unknown, say that rather than asserting misconduct. A receipt or relevant communication can support the timeline without revealing an entire identity document.
Privacy and follow-up
Anonim hides identity from the reported party and the public. Rahasia prevents the report contents from being shown publicly. They are not interchangeable, and the system operator can still need information for verification.
Keep the reference and check replies. Provide relevant clarification and identify any part still unresolved. This route requests investigation and follow-up; it cannot guarantee the decision you want.
Things to check carefully
- Anonim does not mean the operator never receives identifying information.
- Do not put NIKs, passwords or complete documents in public report text.
- Use verifiable facts rather than unsupported accusations.
Frequently asked questions
What does Anonim do?
LAPOR! describes it as hiding the reporter’s identity from the reported party and the public.
What does Rahasia do?
It keeps the report contents out of public view.
Does submission guarantee resolution?
No. Handling depends on the responsible authority and may require more evidence or clarification.
Sources and review
Editorial review of public information: . This is not a review by an agency officer or a professional adviser. Official document titles are retained below.
- Layanan Aspirasi dan Pengaduan Online Rakyat ↗www.lapor.go.id · Accessed 19 September 2026
- Pertanyaan Seputar LAPOR! ↗www.lapor.go.id · Accessed 19 September 2026
- Tentang LAPOR! ↗polri.lapor.go.id · Accessed 19 September 2026
Current agency rules take precedence. Editorial method · Report a correction