Health & protection
Mobile JKN: check BPJS membership and book a queue
Use Mobile JKN to check BPJS Kesehatan membership, confirm your primary healthcare facility and understand online queue and account problems.
English edition. Official forms and source documents may be in Indonesian.
Mobile JKN provides BPJS Kesehatan membership administration and participant services. Creating an app account is different from enrolling in JKN. Online queues require active membership and a facility connected to the supported queue system.
See 4 official references ↓Open the official service ↗bpjs-kesehatan.go.id
Guide contents
What to prepare
- Your NIK or membership number.
- An active phone number and email.
- Family information if enrolling as a participant.
- Your registered primary healthcare facility (FKTP).
Steps you can follow
Sign in
Use Mobile JKN from BPJS Kesehatan and create or access your app account.
Check membership
Review identity details, membership status and the registered FKTP.
Enrol if necessary
If not yet a participant, use the appropriate enrolment process; an app account is not enough.
Choose an available service
Open Pendaftaran Pelayanan and choose the participant and clinic/poli where offered.
Book and monitor the queue
Choose the available schedule, enter the requested complaint, save the queue number and monitor it.
Costs and timing
Contributions and service conditions depend on the participant segment and current official rules. This guide does not set one contribution amount for everyone.
Check current requirements, availability and charges through the official reference ↗ before paying or travelling.
Check the account, membership and facility separately
First confirm that you can access the app account, then check active membership, then the facility and available schedule. Resetting a password addresses account access; it does not by itself resolve membership administration.
For mismatched family information, use BPJS administration channels. For a missing schedule or clinic, contact the facility. Explain the exact problem rather than only saying that the app does not work.
Keep useful follow-up information
Save the time, error message and queue number where available. When contacting official help, explain what you tried and limit screenshots to the relevant information. Never share a password or OTP.
Mobile JKN includes a service-complaint channel. Verify other BPJS contact details on the official website, particularly if a private number offers membership activation in exchange for a transfer.
Things to check carefully
- A queue number does not reactivate inactive membership.
- Not every facility offers the same online queue options.
- Do not send medical records or OTPs to an unverified private contact.
Frequently asked questions
Why is my FKTP not appearing?
Availability depends on integration and schedules. Ask the facility or BPJS to check.
Does an app account mean I am enrolled?
No. App-user registration and participant enrolment are different.
Can I change my FKTP in the app?
Change features are available for eligible segments and circumstances. Check the choices and effective date in your account.
Sources and review
Editorial review of public information: . This is not a review by an agency officer or a professional adviser. Official document titles are retained below.
- Panduan Akun Mobile JKN ↗bpjs-kesehatan.go.id · Accessed 19 September 2026
- Administrasi Kepesertaan JKN ↗bpjs-kesehatan.go.id · Accessed 19 September 2026
- Pelayanan Program JKN ↗bpjs-kesehatan.go.id · Accessed 19 September 2026
- Pengaduan layanan BPJS Kesehatan melalui Mobile JKN ↗bpjs-kesehatan.go.id · Accessed 19 September 2026
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