Health & protection
Mobile JKN: check BPJS membership and book a queue
Use Mobile JKN to check BPJS Kesehatan membership, confirm your primary healthcare facility and understand online queue and account problems.
English edition. Official forms and source documents may be in Indonesian.
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How do I check BPJS Kesehatan status and book a queue in Mobile JKN?
Mobile JKN provides BPJS Kesehatan membership administration and participant services. Creating an app account is different from enrolling in JKN. Online queues require active membership and a facility connected to the supported queue system. Coverage stops if the contribution is not paid by the end of the month; to reactivate, pay the arrears (up to 24 months) plus the current month, or change your membership category through PANDAWA on 0811-8-165-165.
See 11 official references ↓Open the official service ↗bpjs-kesehatan.go.id
Guide contents
What you need to check BPJS Kesehatan in Mobile JKN
- Your NIK or membership number.
- An active phone number and email.
- Family information if enrolling as a participant.
- Your registered primary healthcare facility (FKTP).
How to check BPJS Kesehatan in Mobile JKN
Sign in
Use Mobile JKN from BPJS Kesehatan and create or access your app account.
Check membership
Review identity details, membership status and the registered FKTP.
Enrol if necessary
If not yet a participant, use the appropriate enrolment process; an app account is not enough.
Choose an available service
Open Pendaftaran Pelayanan and choose the participant and clinic/poli where offered.
Book and monitor the queue
Choose the available schedule, enter the requested complaint, save the queue number and monitor it.
Contributions and service charges
Contributions and service conditions depend on the participant segment and current official rules. This guide does not set one contribution amount for everyone.
| Situation | Cause | How to reactivate |
|---|---|---|
| Self-paying member (PBPU/BP) | Contribution unpaid by month end | Pay arrears (up to 24 months) plus the current month; 4-24 months of arrears can be spread through REHAB |
| Salaried worker still employed (PPU) | Employer has not paid | Ask HR to pay; until then the employer must cover your care costs within the benefit |
| Dismissed (PHK) | Employment ended | Benefits continue for up to 6 months without contributions once proof of dismissal reaches BPJS Kesehatan; then self-register or join through a new employer |
| Resigned | Employer membership ended | Switch to self-paying (PBPU) through PANDAWA or Ubah Data Peserta in Mobile JKN |
| Child of a salaried member aged 21-25 | Dependant age limit of 21 | Reactivate through PANDAWA with a photo of the KK and proof of enrolment or tuition payment |
| Government-subsidised (PBI) member | Kemensos DTSEN data update | Report to the local social affairs office; reactivation is possible within 6 months of removal if you still need care and cannot afford it |
Check current requirements, availability and charges through the official reference ↗ before applying or paying.
Check the account, membership and facility separately
First confirm that you can access the app account, then check active membership, then the facility and available schedule. Resetting a password addresses account access; it does not by itself resolve membership administration.
For mismatched family information, use BPJS administration channels. For a missing schedule or clinic, contact the facility. Explain the exact problem rather than only saying that the app does not work.
Keep useful follow-up information
Save the time, error message and queue number where available. When contacting official help, explain what you tried and limit screenshots to the relevant information. Never share a password or OTP.
Mobile JKN includes a service-complaint channel. Verify other BPJS contact details on the official website, particularly if a private number offers membership activation in exchange for a transfer.
Register for JKN and understand covered care
For new self-paying members, Mobile JKN guidance covers Family Card entry, household members, care class, phone verification and contribution billing. Employer-registered and contribution-assistance members follow their own categories and should check active status.
JKN supports medically indicated care under programme procedures, including primary-care facilities and referrals where needed. Confirm available services, class, medicines and exclusions with BPJS or the facility; an active card does not make every service free without following the process.
Why BPJS Kesehatan becomes inactive and how to reactivate it
Under Presidential Regulation 82/2018, as last amended by Presidential Regulation 59/2024, coverage is suspended from the 1st of the following month if the contribution is not paid by the end of the current month. Status returns once arrears are paid, up to 24 months, together with the contribution for the month in which you want coverage back. Paying only this month is not enough while arrears remain.
Self-paying members must pay by the 10th of each month. There has been no late-payment penalty on contributions since 1 July 2016. A service penalty applies only if you receive advanced inpatient care within 45 days of reactivation: 5% of the estimated INA-CBG package cost for each month in arrears, capped at 12 months and Rp20,000,000 per advanced inpatient stay (Presidential Regulation 59/2024).
Arrears of 4 to 24 months for self-paying (PBPU) and non-worker members can be paid in instalments through the REHAB programme in Mobile JKN or Care Center 165: up to 12 instalments, with registration until the 28th of the month (the 27th in February). Arrears are calculated for the whole family.
Things to check carefully
- A queue number does not reactivate inactive membership.
- Not every facility offers the same online queue options.
- Do not send medical records or OTPs to an unverified private contact.
- Paying only the current month does not reactivate coverage while arrears remain; clear the arrears (up to 24 months) or join REHAB.
- Inpatient care within 45 days of reactivation can trigger a service penalty; ask BPJS Kesehatan for an estimate.
Frequently asked questions
Why is my FKTP not appearing?
Availability depends on integration and schedules. Ask the facility or BPJS to check.
Does an app account mean I am enrolled?
No. App-user registration and participant enrolment are different.
Can I change my FKTP in the app?
Change features are available for eligible segments and circumstances. Check the choices and effective date in your account.
What is the penalty for paying BPJS Kesehatan late?
There is no penalty for paying contributions late. A service penalty applies only if you receive advanced inpatient care within 45 days of reactivation: 5% of the estimated INA-CBG package cost multiplied by the months in arrears (maximum 12), capped at Rp20,000,000 per advanced inpatient stay under Presidential Regulation 59/2024; the Rp30,000,000 figure still shown on some BPJS pages is the old rule. For salaried workers, the employer pays the penalty.
Can BPJS Kesehatan arrears be paid in instalments?
Yes, for self-paying and non-worker members with 4 to 24 months of arrears, through REHAB (Rencana Pembayaran Bertahap in Mobile JKN) or Care Center 165. You can spread payment over up to 12 instalments. BPJS bills at most 24 months of arrears, and the current month's contribution is still billed during the programme.
When and how can I change my primary care facility (FKTP) in Mobile JKN?
Go to Lainnya > Ubah Data Peserta > Faskes 1, choose the new facility, then enter the email verification code and your PIN. Changes are normally possible after 3 months at the current FKTP. Earlier changes because you moved home or were posted elsewhere are handled through PANDAWA on 0811-8-165-165.
I forgot my Mobile JKN password and my old phone number is inactive. What now?
On the login screen choose Lupa Kata Sandi, enter your NIK and recover the account by SMS, email or personal-data questions. If the old number no longer works, change the login phone number through Care Center 165 or PANDAWA on 0811-8-165-165.
How can I check BPJS Kesehatan status without the app?
Call Care Center 165 (24 hours; the VIKA menu gives status and bills), message PANDAWA on 0811-8-165-165, or ask BPJS information staff at a hospital, public service mall (MPP) or BPJS Kesehatan office.
Sources and review
Editorial review of public information: . This is not a review by an agency officer or a professional adviser. Reviewed by Kaiser Khan, publisher of Panduan Warga. Official document titles are retained below.
- Panduan Akun Mobile JKN ↗bpjs-kesehatan.go.id · Accessed 25 September 2026
- Administrasi Kepesertaan JKN ↗bpjs-kesehatan.go.id · Accessed 25 September 2026
- Pelayanan Program JKN ↗bpjs-kesehatan.go.id · Accessed 25 September 2026
- Pengaduan layanan BPJS Kesehatan melalui Mobile JKN ↗bpjs-kesehatan.go.id · Accessed 25 September 2026
- Perpres 59/2024 tentang Jaminan Kesehatan (JDIH BPK) ↗peraturan.bpk.go.id · Accessed 25 September 2026
- BPJS Kesehatan: iuran JKN dan denda layanan ↗bpjs-kesehatan.go.id · Accessed 25 September 2026
- BPJS Kesehatan: program REHAB ↗bpjs-kesehatan.go.id · Accessed 25 September 2026
- BPJS Kesehatan: Care Center 165 dan PANDAWA ↗bpjs-kesehatan.go.id · Accessed 25 September 2026
- BPJS Kesehatan: syarat anak peserta PPU tetap ditanggung ↗bpjs-kesehatan.go.id · Accessed 25 September 2026
- BPJS Kesehatan: FAQ cek status kepesertaan ↗bpjs-kesehatan.go.id · Accessed 25 September 2026
- Kemensos: reaktivasi PBI-JK yang dinonaktifkan ↗kemensos.go.id · Accessed 25 September 2026
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