Ride-hailing & couriers

Presidential Regulation (Perpres) 27/2026 on Protecting the Digital-Platform Transport Ecosystem was officially released on 8 October 2026. Drivers remain partners of the app companies under a Platform Partnership Agreement, and the app fee for passenger rides is capped at 8%, a rule already in force through a Transport Minister’s decree since 1 July 2026. Delivery fees for goods and food still await a regulation from the Minister of Communication and Digital Affairs, while partnership agreements are overseen by the Ministry of MSMEs. The full text was not yet in the official legal databases as of 14 October 2026, so details may still be added. Read the full guide.

To carry passengers by motorbike, Transport Minister Regulation PM 12/2019 requires drivers to be in good health, hold a class C driving licence (SIM C), ride a motorbike of at least 110 cc with a valid vehicle registration (STNK), and use SNI-certified helmets and safety gear, among other things. App companies set their own extra requirements and documents, such as a police clearance certificate (SKCK), so also have your KTP-el, a bank account in your own name and a smartphone ready. Register only through the company’s official app or website: recruitment through links that ask for money or OTP codes, and buying or renting someone else’s account (an ‘akun joki’), will cost you and put you at risk. Read the full guide.

Ride-hailing drivers and couriers who work as app partners join BPJS Ketenagakerjaan as non-wage workers (BPU): employment accident insurance (JKK) and death benefit (JKM) are compulsory, while the old-age savings scheme (JHT) is optional. The lowest contributions are Rp10,000 for JKK plus Rp6,800 for JKM a month, and for the transport sector both are cut by 50% for contributions from January 2026 to March 2027 (PP 50/2025), so you pay just Rp8,400. For illness and treatment outside work accidents you also need JKN from BPJS Kesehatan, for example class III at Rp35,000 per person a month. Read the full guide.

Partner ride-hailing drivers and couriers are individual taxpayers running a business, so they must register or activate their NIK as a tax number (NPWP) within one month of starting to take orders (Finance Minister Regulation 81/2024, Article 17(1)). Their service income can be taxed at a 0.5% final rate on turnover, but the first Rp500 million of turnover each year is tax-free (PP 55/2022 as amended by PP 20/2026), so many drivers pay no monthly tax. The income must still be recorded and declared in the annual tax return (SPT Tahunan) through Coretax by 31 March. Read the full guide.

After a crash, call 119 for an ambulance and 110 for the police, then ask for a police report, because Jasa Raharja compensation and BPJS Ketenagakerjaan claims depend on it. For victims of collisions between two or more vehicles, pedestrians who are hit and hit-and-run victims, Jasa Raharja pays up to Rp20 million for treatment, Rp50 million on death and up to Rp50 million for permanent disability (Finance Minister Regulation 16/PMK.010/2017). If the accident happened while you were working and you are a BPJS Ketenagakerjaan member, report it to a branch office within 2×24 hours to claim employment accident insurance (JKK). Read the full guide.

Start with the app company’s complaint centre, which, according to the Ministry of Transportation’s account of Presidential Regulation 27/2026, must respond within 7 days, and keep the ticket number. If that fails, drivers can complain through SP4N-LAPOR! (lapor.go.id) to the Ministry of SMEs about partnership agreements, to the Ministry of Transportation (contact 151) about passenger fares and app fees, or to Komdigi about goods and food delivery, whose fee rules have not yet been issued. Passengers and customers can complain to the Ministry of Trade’s Directorate General of Consumer Protection and Trade Compliance or to the National Consumer Protection Agency (BPKN). Read the full guide.